Refund policy

Delivery and Returns

Return and Exchange Policy for MOU AND YE

Thank you for shopping with MOU AND YE. We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.

1. Return Eligibility

Returns are accepted only if the item has a manufacturing defect. If you receive a damaged or defective item, please contact us immediately at info@mouandye.com or our WhatsApp number. We will provide further instructions on how to proceed.

2. Refund

The refund will be processed using the original payment method.

3. Return Process

Contact our customer support team at info@mouandye.com to request a return. Our team will provide you with further instructions on how to proceed with the exchange.

The customer will be responsible for the cost of shipping the item back to us.

4. Final Sale Items

Certain items may be marked as final sale and will not be eligible for return. 

5. Contact Us

If you have any questions or concerns about our return and exchange policy, please contact us at info@mouandye.com